Public Safety Training Solutions



Online Emergency Dispatch Training

  • Secure

    Flash is not required.


  • Train Now

    No waiting for a class to start. Training is readily accessible 24/7.


  • Objective-driven

    Training delivered in small manageable chunks.


  • Instructionally Sound

    Training, learning objectives, and assessments form inter-dependent relationships.

Tablets with logo

Online public safety emergency dispatch training from Smart Horizons aligns to nationally recognized standards, including, NHTSA, ASTM, NENA and APCO ANS.

Plans

Site Plans: Site plans are designed to accommodate the training needs for your entire agency or organization. Each authorized Dispatcher receives access to one or more training titles. If a Dispatcher leaves the Agency while the subscription is active, access is provided to the new hire for the remainder of the subscription.

  • Full Site Subscription: Each authorized Dispatcher receives access to the online emergency dispatch Basic, Refresher, and Telecommunications Center Supervisor titles. Full site subscriptions are based upon the number of authorized Dispatchers.
  • Basic Site Subscription: Each authorized Dispatcher receives access to the online emergency dispatch Basic training. The Basic site subscription is based upon the relative size of the Dispatch agency.

Individual Courses: Individual courses are designed to accommodate the training needs of a single individual. These plans cannot be transferred to another individual.



Site Plans



Group of Dispatchers

Full Site Subscription

Course Description

The Full site subscription allows access to all three of the online emergency dispatch training courses for an annual price of only $149 per authorized position. This provides Public Safety Access Points a cost-effective solution to accommodate new dispatchers, meet annual training requirements, and enhance professional growth of their employees.

All emergency dispatch agencies experience some turnover; with the Site Subscription reasonable emergency dispatcher turnover is covered so your annual training costs are stabilized. When an emergency dispatcher resigns or leaves the agency, just call us and we will create a new account to finish out the subscription.

Questions? Please contact us for additional information.

As an IACET Accredited Provider, Smart Horizons offers CEUs for its programs that qualify under the ANSI/IACET Standard.

$149 per dispatcher

Subscriptions:

Picture of Emergency Dispatchers

Basic Site Subscription

Course Description

The Basic site subscription allows all communications center personnel to access Basic online emergency dispatch training through an affordable annual subscription. Just select the tier that corresponds to your total number of authorized Dispatchers (including any vacancies).

This offer provides Public Safety Access Points a cost-effective solution to accommodate new public safety emergency dispatchers, meet annual training requirements, and enhance professional growth of their employees.

All emergency dispatch agencies experience some turnover; like the Full Site Subscription, reasonable emergency dispatcher turnover is covered so your annual training costs are stabilized. When an emergency dispatcher resigns or leaves the agency, just call us and we will create a new account to finish out the subscription.

As an IACET Accredited Provider, Smart Horizons offers CEUs for its programs that qualify under the ANSI/IACET Standard.

$349 - $749 per Agency






Individual Courses



Woman wearing a headset

Basic Course

Course Description

The Basic Course is designed to help agencies meet initial training requirements. The course content meets or exceeds APCO ANS 3.103.2.2015 Minimum Training Standards and NENA Recommended Minimum Training Guidelines for Public Safety Telecommunicators.

This online public safety emergency dispatch course provides thorough instruction and facilitates learning by newly hired public safety emergency dispatcher. The consistency in layout and flow enhances student focus and retention. Learning activities and practical exercises provide student interaction, help the student with both personal and professional development, and enable the student’s comprehension of the expectations of professional public safety emergency dispatchers.

Content Includes:

  • Professional Roles and Responsibilities
  • Legal Considerations
  • Interpersonal Communications
  • Related Technologies
  • Telephone Communications Techniques: Call Processing
  • Call Classifications
  • Radio Communications Techniques
  • Stress Management

Duration: 60 Hours

CEUs: 6

As an IACET Accredited Provider, Smart Horizons offers CEUs for its programs that qualify under the ANSI/IACET Standard.

$234


Man wearing a headset

Refresher Course

Course Description

The Refresher Course is designed to help agencies meet continuing educational requirements. The course content meets or exceeds APCO ANS 3.103.2.2015 Minimum Training Standards and NENA Recommended Minimum Training Guidelines for Public Safety Telecommunicators.

This online public safety emergency dispatch course allows agencies to provide critical skills training that public safety emergency dispatchers must maintain to perform their mission.

Content Includes:

  • Professional Roles and Responsibilities
  • Legal Considerations
  • Interpersonal Communications
  • Related Technologies
  • Telephone Communications Techniques: Call Processing
  • Call Classifications
  • Radio Communications Techniques
  • Stress Management

Duration: 20 Hours

CEUs: 2

As an IACET Accredited Provider, Smart Horizons offers CEUs for its programs that qualify under the ANSI/IACET Standard.

$189


Supervisor helping coworker

Communications Center Supervisor

Course Description

The Communications Center Supervisor (CCS) course is designed for the experienced public safety emergency dispatcher who is ready to move into supervisory or leadership positions. The course content meets or exceeds APCO ANS 3.102.2-2017 Core Competencies and Minimum Training Standards for PSC Supervisor and NENA 9-1-1 Center Supervisor Program.

Participants should be experienced in communications center operations, have a working knowledge of policies and procedures, and be either in or under consideration for a supervisory position.

Content Includes:

  • Professional Roles and Responsibilities
  • Legal Considerations
  • Leadership
  • Employee Evaluations
  • Interpersonal Communications
  • Needs Assessments
  • Job Task Analysis

Duration: 24 Hours

CEUs: 2.4

As an IACET Accredited Provider, Smart Horizons offers CEUs for its programs that qualify under the ANSI/IACET Standard.

$234




Pricing



Pricing

Pricing is based upon a subscription model. The indicated price enables users to access their online training for 365 days. Once the training has been completed, and related assessment passed, electronic certificates of completion with CEU information will be available for download.

Individual Plan pricing is per enrolled candidate; the Full and Basic Site Plans are based upon the total number of authorized public safety emergency dispatchers (including vacancies).

All emergency dispatch agencies experience some turnover; with the site subscriptions, reasonable emergency dispatcher turnover is included to stabilize your annual training costs. When an emergency dispatcher resigns or leaves the agency, just call us and we will create a new account to finish out the original subscription.

Normal rotation into and out of a dispatch positions is not considered turnover; this type of employee rotation is subject to a nominal administrative fee.

Questions? Please contact us for additional information.





Smart Horizons is accredited by the International Association for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

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